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Contact Us

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Office Address

CoversVilla Pvt. Ltd.
Sector 16, Gurugram
Haryana – 122007, India

Support Hours

Email Support: Monday to Saturday, 9:00 AM – 8:00 PM IST
Chat Support: Available 24/7 through the website chat widget
Typical Response Time: Email – within 24 hours, Chat – within minutes

Grievance Redressal

In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for CoversVilla is:

Grievance Officer
CoversVilla Pvt. Ltd.
Sector 16, Gurugram, Haryana – 122007
Email: csupport@coversvilla.com
Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

Report a Concern

If you encounter counterfeit products, misleading listings, fraud, intellectual property infringement, or any other concern, please email csupport@coversvilla.com with relevant details and evidence. We take all such reports seriously and act promptly.

Feedback

Your feedback helps us improve. Whether it's about our platform, delivery experience, seller interactions, or anything else — we want to hear from you. Write to us at csupport@coversvilla.com with the subject "Feedback".